Our Privacy Policy was last updated on September 1, 2025.

This Privacy Policy explains how GLITZ&GRAF AGENCY SRL (“GLITZ&GRAF”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website https://glitzandgraf.com. It supplements our global Privacy Policy and applies specifically to individuals in Canada under the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or services, you consent to the practices described in this Policy.

1) Information We Collect

We may collect the following types of personal information:

ü  Identifiers: name, email address, phone number, shipping/billing address.

ü  Order & payment details: order history, limited payment info (tokenized data from processors; we do not receive full card numbers).

ü  Account data: login details and preferences if you create an account.

ü  Usage data: IP address, browser/device info, pages visited, time/date of visits.

ü  Cookies & tracking data: see our separate [Cookie Policy].

2) How We Use Your Information

We use personal information to:

ü  Process and deliver your orders.

ü  Provide account access and customer support.

ü  Communicate with you about purchases, updates, or promotional offers (if you opt in).

ü  Prevent fraud and maintain security.

ü  Improve our website, services, and marketing effectiveness.

ü  Comply with tax, accounting, and other legal obligations.

3) Disclosure of Information

We may share personal information only as necessary with:

Ø  Service providers (e.g., Shopify, Printify, payment processors, shipping companies).

Ø  Professional advisors (accounting, legal, compliance).

Ø  Authorities when required by law.

Ø  Business transfers in case of merger, acquisition, or restructuring.

We do not sell your personal information.

4) Retention

We retain personal information only as long as necessary for the purposes above, or as required by law (e.g., up to 10 years for invoices/tax). After that, data is securely deleted or de-identified.

5) Transfer of Data

As we are based in Romania and use international providers (Shopify, Printify, payment processors), your data may be transferred outside Canada. We ensure such transfers have appropriate safeguards and contractual protections.

6) Security

We take commercially reasonable steps (technical and organizational) to protect your information. However, no method of transmission or storage is 100% secure.

7) Your Rights (PIPEDA)

Under PIPEDA, you have the right to:

Ø  Access the personal information we hold about you.

Ø  Request correction of inaccurate or incomplete information.

Ø  Withdraw consent to optional processing (e.g., marketing).

Ø  File a complaint with the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.

To exercise these rights, contact us at pipeda@glitzandgraf.com. We will respond within 30 days.

8) Children’s Privacy

We do not knowingly collect personal information from children under 13 years. If you are a parent or guardian and believe your child has provided personal information, please contact us so we can delete it.

9) Changes to This Policy

We may update this Policy from time to time. Updates will be posted on this page with a new effective date.

10) Contact Us

If you have any questions or privacy requests under PIPEDA, please contact:

GLITZ&GRAF AGENCY SRL
Calea Moșilor 88, District 3, 030152 Bucharest, Romania
Email: pipeda@glitzandgraf.com
Website: https://glitzandgraf.com